Our Commitment to Your Privacy
At dustawayx, we view your personal data as a professional responsibility, not an asset. Our privacy policy is structured to mirror our operational approach: direct, transparent, and limited to what is strictly necessary to deliver cleaning services in Istanbul. We do not trade data; we use it to schedule your appointment, process your payment, and ensure our team arrives at the right address.
This document outlines exactly what we collect, why we collect it, and the specific controls you have over your information. Whether you are a property manager in Levent or a homeowner in Şişli, the rules below govern how we interact with your digital footprint.
Transactional & Contact Data
We limit data collection to the operational essentials. When you request a service or quote, we collect:
- Contact Details: Name, email, and phone number (+90 formatting is applied automatically) to coordinate arrival times and send confirmation.
- Location Data: Exact address (e.g., Merkez Mah. No:21, Şişli) and access instructions (gate codes, floor numbers) required for service execution.
- Service Preferences: Notes regarding pets, specific allergies, or preferred eco-friendly products to customize our cleaning methodology.
- Financial Data: We do not store credit card details. Payment processing is handled via secure third-party gateways (PayTr/Iyzico) compliant with Turkish banking regulations.
How We Use This Information
Data is used solely for service delivery. Your phone number is used for SMS dispatch regarding crew arrival (typically 30 minutes prior). Your email receives the invoice and service record. Address data is retained for 2 years to assist with recurring maintenance contracts or warranty claims on post-construction cleans. We do not use your data for marketing newsletters without explicit opt-in.
Security Protocols
We employ industry-standard SSL encryption across our entire website. This ensures that data transmitted between your browser and our server (such as your address or contact info) is unreadable to third parties.
Access to your personal data is strictly limited to the operations manager and the assigned cleaning crew. Our crew receives only the address, time window, and specific cleaning instructions—never your full phone number or email history.
Third-Party Sharing
We do not sell data. We share data only when necessary for service execution:
- 1. Payment Gateways: Only to process your transaction securely.
- 2. Logistics Tools: Route optimization software (hosted on secure EU servers) to calculate arrival times.
- 3. Legal Authorities: Only if compelled by a valid Turkish court order.
Exercising Your Rights
Access & Rectification
Request a copy of your data or correct inaccurate address/phone details via email.
Deletion (Right to be Forgotten)
Ask us to purge your history. We will retain only what tax law requires (invoices).
Objection
Object to processing if you believe we are using data contrary to this policy.
Complaint
If unsatisfied, you have the right to file a complaint with the Turkish Data Protection Authority.
Data Privacy Officer
For all privacy-related inquiries, contact our designated officer directly.