Effective Date: October 2026
Welcome to dustawayx.cc. By accessing or using our website, you agree to be bound by these Terms of Service ("Terms"). These terms outline the rules and guidelines for using our digital space, ensuring clarity and mutual respect in all our online interactions.
This document is part of a formal service agreement. It complements our Privacy Policy, which details how we handle your information. Together, they form the complete digital framework for your relationship with dustawayx.
For any clarification, our team is available during standard business hours.
Contact Us DirectlyBy accessing dustawayx.cc, you confirm that you are at least 18 years of age and are acting on behalf of yourself or a legally recognized entity. Your continued use of the site after any changes constitutes acceptance of those modifications.
We reserve the right to update these Terms at any time. Significant changes will be highlighted by a clear notice on the homepage for a minimum of 30 days. Minor administrative updates may occur without prior notice but will be documented in the revision history below.
While we maintain the site, you are responsible for how you interact with it. This framework ensures a safe and efficient experience for everyone.
You are responsible for maintaining the confidentiality of any login credentials you create. For property managers or corporate clients, ensure only authorized personnel have access. Notify us immediately at [email protected] of any suspected breach.
All details provided during a "Job Ticket" request—address, access instructions, service type—must be accurate. Inaccurate information leading to service delays or inability to perform work may result in rescheduling fees. See our process for what we need to perform effectively.
Users must grant reasonable access to our team for service delivery. This includes, but is not limited to, building entry codes, elevator access, and clear pathways. You are also responsible for securing pets and notifying us of any potential hazards (e.g., unstable furniture, protected surfaces).
You agree not to misuse our website or services. This includes: attempting to gain unauthorized access, using our site for spam, reverse-engineering our quoting algorithms, or using imagery/text from our site for competitive purposes. Violations may result in termination of service.
Our service agreements are designed to be transparent. Certain choices involve clear trade-offs; understanding them helps set accurate expectations.
Prioritizing availability for urgent requests often means focusing on visible areas first. A full deep clean typically requires a scheduled booking 24+ hours in advance.
Mitigation: We offer a "Refresh Clean" option for same-day service, with a follow-up deep clean scheduled at a discount.
Photo-based quotes are fast but carry a 10-15% margin of error due to unseen conditions (e.g., stubborn stains, surface texture). On-site quotes are 100% accurate but require coordination.
Mitigation: Virtual quotes include a provisional "As-Built" adjustment clause; final invoice is adjusted by the actual work required.
Our plant-based formulas are safe for pets and children but may require longer dwell times for tough grease or mineral deposits on tile/grout.
Mitigation: For specific scenarios (e.g., post-construction), we use certified green solvents with higher concentrations, fully documented on your invoice.
Pay-by-cash may incur a 5% discount, but you forfeit the itemized invoice for tax or corporate accounting purposes.
Mitigation: For business clients, we require invoiced payments to maintain our service history and warranty validation.
The formalized request for service generated via our "Request Ticket" form. It locks in scope, time, and price. A Job Ticket is not an invoice until the work is completed and approved.
A scheduled visit by a dustawayx estimator to assess the property in detail. This quote is 100% binding and required for properties over 250m² or with complex access challenges.
Our designation for products that are non-toxic, biodegradable, and safe for pets. Note: Some stains (e.g., hair dye, permanent marker) may not lift completely with eco-only products.
Our primary operational zone is Şişli and immediate surrounding districts (Levent, Beşiktaş, Bomonti). Quotes and services outside this area may incur a travel fee, discussed transparently upfront.
For questions regarding these terms, service agreements, or insurance documentation, direct contact ensures the fastest and most accurate response.
All formal legal correspondence must be sent via registered post to this address for validity.
